What are Custom Made Products?

Custom Made products are products that can be customised to suit your needs. Custom Made Products are products in additional colours and configurations that are made just for you.

What are products with Custom Made Options?

Products with Custom Made Options are products that have related Custom Made Products. This means the product is available in additional colours or configurations.

What happens if there is a delay with my item, can I cancel my order?

We do everything to ensure you order arrives on time, however in infrequent unforeseen circumstances delays can sometimes occur. If this happens, our team will contact you to discuss your options.

What if an item arrives with missing parts?

In the unlikely situation you have received an item with missing parts, please contact us via this form www.amartfurniture.com.au/contact-us ideally within 3 business days of receiving your delivery.

What happens if I receive the incorrect item?

In the unlikely situation you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will work with you to rectify this situation in timely manner. Click here to contact Customer Care.

Can I pick the item up or does it have to be delivery?

Unfortunately Custom Orders are delivery only, if you are from a regional area please contact your nearest store to discuss your options.

What if the item does not fit into the house during delivery?

It is important measurements are checked prior to placing an order

How long will it take to receive my item?

Custom Made Sofas estimated time for delivery is 10 - 14 weeks. Custom Made Orthokinetic Mattresses estimated time for delivery is 6 weeks. Custom Made Sealy Mattresses estimated time for delivery is <1 week.

What happens if there is a delay with my item, can I cancel my order?

We do everything to ensure you order arrives on time, however in infrequent unforeseen circumstances delays can sometimes occur. If this happens, our team will contact you to discuss your options.

Do you deliver to PO Boxes or parcel lockers?

No, we cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell.

How do I track the status of my delivery?

Once your items have shipped out you will get a notification and a tracking number attached to it. This tracking number will be linked to the courier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24 hours to update accurately.

What are normal delivery hours?

Our couriers deliver Monday to Friday between business hours which are 8 am to 6 pm.

Do you ship outside of Australia?

No, Amart Furniture currently only ships Australia wide.

Do you offer express postage?

Unfortunately we don’t currently offer an express delivery service.

Can I nominate a date and time for delivery?

Unfortunately, it is not possible to request a specific delivery date or time.

Can I add an authority to leave if I know I wont be home?

Yes, when entering your delivery information there is a section for you to add an authority to leave.

How much deposit is required?

A non-refundable deposit of 30% is required at the time the order is placed.

What is the quality guarantee for Custom Made products from Amart Furniture?

Most items from our Custom Made products range come with a 7 year standard quality guarantee unless otherwise specified on the product description page. If an issue does arise please refer to our Quality Guarantee section of our website here - Quality Guarantee to make a claim. Our Customer Solutions Centre will then be in contact to assist further.

Can finance be used for custom made products?

Absolutely! However some finance providers require the deposit to be financed as a separate transaction due to the deposit not being refundable. We also offer payments via Visa, MasterCard, PayPal or Gift Cards.

1. Our General Terms and Conditions of Sale apply to Special Orders. See: www.amartfurniture.com.au/returns
2. Special Orders are for products that are made according to your unique requirements. We are happy to place orders for products which are not currently stocked but which may available to us on special order (like colour variations and mattress sizes). As Special Orders are custom made, modified or specially ordered, certain additional terms and conditions apply including:
   • a 30% deposit (or 100% for cut-down blinds) is payable on order placement which is non-refundable. (Deposit).
   • the Deposit must be paid in cash or credit card (not on Interest Free terms).
   • holding charges may apply if you fail to arrange for collection or delivery within a reasonable time of being notified of availability.
3. Please also note that delivery of Special Orders may take between 10-14 weeks and that the timing of any replacement or repairs under our Quality Guarantee are subject to similar timeframes

Blinds

4. It is your responsibility to ensure the accuracy of all measurements. Different applications are measured differently.
5. Do not rely on measurements from plans as they may vary from “as built” dimensions.
6. Cut-down products are suitable only to you. Payment in full is required at the time an order for cut-down products is placed. Your order will not be processed until payment is received.
7. Only standard hardware is supplied with cut-down products. Any additional hardware required is your responsibility
8. Our Quality Guarantee (applies to cut-down products however our Satisfaction Guarantee (www.amartfurniture.com.au/returns) does not
9. Whilst we will do what we can, we are not responsible for future damage resulting from the modifications such as fabric fraying or loose stitching.